Got a question? Please have a look through our frequently asked questions about payment, delivery, flowers, optional extras and anything else that is important.
If you can't find what you're looking for, please don't hesitate to contact us for further information.
Delivery / Orders
How long does delivery take?
- Orders must be received by 8PM for next business day AM delivery.
- Orders must be received by 1PM for the same business day delivery.
Please note that although we strive for next day delivery, uncontrollable factors may influence the time taken for delivery to reach their destination.
Can I get flowers delivered on a Weekend?
Weekend delivery services only available to limited area. Please contact us for more information.
What happens to incorrect delivery address?
Should the incorrect delivery address be supplied, we will use all means available to find the correct details. It is the obligation of the customer to supply accurate details at the time of order. Re-deliveries may incur extra charge, and responsibility cannot be taken for goods left at the incorrect address.
What if the Recipient is not home?
Should the recipient not be home when the delivery is made, discretion is left to the driver to leave flowers in a safe and protected place.
Will my flowers be delivered as pictured?
The images of flowers to order, presented on this website are subject to seasonal availability and we will endeavour to fulfil your order as requested. Substitutions may be necessary. If your requirements are quite specific, you may wish to contact us directly.
What if I want to cancel or alter my order?
Cancellations must be done by phone 24 hours prior to delivery. Alteration 24 hours prior to delivery must be made by phone.
Payment
What payment method do you accept?
Credit Card and PayPal
About the Flowers
Can I send an arrangement that is not pictured?
Yes, our florists are always available to help and advise you with your individual requests. Please contact us for more details.
Will my flowers be delivered as pictured?
The images of flowers to order, presented on this website are subject to seasonal availability and we will endeavour to fulfil your order as requested. Substitutions may be necessary. If your requirements are quite specific, you may wish to contact us directly.
Busy Bee Florist
166 Clayton Road, Clayton Victoria 3168Tel: +61 3 9543 8588 Fax: +61 3 9543 8599
ABN: 29 696 179 841